Ozonetel’s cloud call center solution has all the tools that your inbound call center needs to balance customer experience with operational efficiency.
Our plug and play solution has all the features you need to setup an inbound call center solution in 24 hours or less.
Answer calls efficiently, offer multi-level menus and deliver self-service via IVR.
Route calls smartly based on time of the day, skill group, customer priority or account manager.
Within each skill, calls are divided evenly amongst agents using idle agent first logic.
Dashboards update every 5 seconds to give supervisors real-time view of call queues.
Access your cloud call recordings from anywhere with ease.
Supervisors can monitor calls in real-time.
CRM integrations improve agents efficiency by 30%
Advanced tools such as speech recognition IVR, bots & speech analytics.
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Give your managers and supervisors the tools and reports they need to optimise performance.
Want to know how the country’s best customer support centers use our live monitoring tools?
Improve customer experience by giving agents the context they need to personalize the conversation. Screen pops and unified windows improve agent efficiency by nearly 30% on each call.
Ozonetel is one of the only cloud telephony providers who own the complete stack. We do not depend on any 3rd party CPaaS for running our product and have our own development, hardware, and telecom expertise.
API hits daily
Use your call data to develop custom solutions for your business. Ozonetel is one of the few Call Center solution providers that gives customers the option of an Open API platform to develop their own solutions.
Get a consolidated report on Average Time in Queue, Abandonment Rates, Average Wrap Time and other performance metrics from one of the largest studies conducted across call centers.
Ozonetel has helped businesses across multiple verticals deliver better support and inbound sales.
Learn how Big Basket scaled from 5 to 800 agents on our platform while ensuring that they consistently exceed service levels while answering thousands of calls daily.
♦ ISO Certified
♦ G2 High performer for 2 years consecutively
♦ 99.9% uptime. 24 * 7 Customer Support