When customers call with a problem or a question, they want the right answers fast. Ozonetel’s Freshdesk VOIP Integration helps your contact center team deliver better support by improving customer experience, increasing agent efficiency and meticulously tracking performance. Installation is plug & play simple and our integration works with the latest version, Mint.
Because agents see caller details on all incoming calls, they can greet each customer by name.
Callers needn’t repeat ticket history thanks to screenpop integrations
Agents access customer history to resolve tickets faster.
The KOOKOO widget is available within Freshdesk to make/receive calls.No toggling between applications.
Agents can avail options like transfer, hold, mute or conference while on the call.
Each call is treated as a ticket and is automatically logged against customer number.
Access call recordings from customer ticket history or from your management dashboard.
Get real-time agent performance and productivity reports. So you keep tabs on everything
Abandoned call reports & voicemail alerts ensure you never miss a call
With Ozonetel’s CloudAgent Widget inside your Freshdesk window, it’s easy to make & receive calls, track conversations, and share notes:
Screenpop Integration for Inbound and outbound calls
Make/Receive Calls within Freshdesk
Automatic Call Ticket logging
Access call recordings from ticket history